Roostino Terms and Conditions

Welcome to Roostino. These terms and conditions govern your use of our website and services, and by registering an account you agree to be bound by them. At Roostino, we want every player to understand their rights and obligations before they start playing, so please read this document carefully. If you do not agree with any part of these terms, you should not use our services.

About Our Casino

Roostino is an online gaming platform offering casino games and sports betting to players internationally, excluding residents of restricted jurisdictions. Our casino was established to provide a wide selection of slots, live casino games, jackpots and sportsbook options in one place. We at Roostino operate the website roostino.com and all related services described in these terms. Our terms are written in English, which is the binding version regardless of any translation provided for your convenience.

Disputes arising from your use of our services are referred to the applicable law. We signpost external dispute resolution through AskGamblers should you wish to escalate a complaint beyond our internal process. Customer funds are held separately from company funds in dedicated client bank accounts, and we protect these funds in the event of insolvency.

Eligibility and Account Registration

To use Roostino, you must be at least 18 years old and capable of entering into a legally binding agreement. We require that each account be registered in the player's own correct name, and we allow only one account per person, household, address, phone number, e-mail address and IP address. Demo play is free, but a deposit is required before you can play for real money.

We do not accept registrations from residents of Afghanistan, Armenia, Belarus, Bulgaria, the Canadian province of New Brunswick, Central African Republic, China, Cote d'Ivoire, Cuba, Curacao, Cyprus, the Democratic Republic of the Congo, Denmark, Estonia, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Lithuania, Malta, Moldova, Myanmar, the Netherlands, Netherlands Antilles, North Korea, Portugal, Romania, the Russian Federation, Somalia, South Sudan, Sweden, Syria, Ukraine including Crimea, the United Kingdom, the United States, Venezuela and Yemen. Promotions carry additional restrictions for residents of Armenia, Bosnia and Herzegovina, Georgia, Indonesia, Malaysia and Tunisia. Certain game providers also apply their own country lists, including NetEnt titles which are unavailable in around 50 further jurisdictions.

Deposits and Withdrawals

We accept EUR, USD, NOK, HUF, PLN, NZD, CAD, CZK, AUD and CHF, as well as a range of cryptocurrencies including BTC, ETH, LTC, BCH, TRX, SOL, ADA, BNB, DOGE and USDT across several networks. Our minimum deposit is 20 EUR on most methods, rising to 30 EUR for Bitcoin, and we reserve the right to set minimum and maximum deposit amounts at our discretion. All deposits must be made from an account, payment system or card registered in your own name.

• We process card deposits from 20 to 2,000 EUR
• We accept bank transfers from 20 to 5,000 EUR
• We support MiFinity deposits from 20 to 2,500 EUR
• We process most cryptocurrency deposits from 20 to 5,000 EUR, with Bitcoin starting at 30 EUR

Wherever possible, we process withdrawals back to the method you used to fund your account, though we may pay out through a different system when necessary. A minimum monthly wagering threshold of 20 EUR must be met within the calendar month of your withdrawal request, and a maximum of three withdrawal requests may be pending at any time.

We apply a deposit rollover requirement of x1 before withdrawal. If the amount wagered is less than the deposit, we may cancel winnings and retain a commission of 10% of your last deposit, or 15% if your account was funded by bank card or bank transfer, subject to a minimum of 0.50 EUR.

Processing Times

Our financial department works through withdrawal requests within 72 business hours at VIP level 1, 48 business hours at level 2, and 36 business hours at levels 3 to 5. We also require 96 business hours to elapse from your previous withdrawal being paid out. Our team processes requests from 06:00 to 17:00 GMT, Monday to Friday. To verify your identity, we may request certified ID, proof of residence, proof of ownership and transaction history of the payment methods you used, along with a verification call or face verification. Documents must be supplied within 30 days of your request and are usually checked within 10 days.

Bonuses and Promotions

At Roostino, we offer a range of welcome bonuses, including a 100% match up to 500 EUR plus 200 free spins for casino players, and a crypto welcome bonus of 200% up to 3,000 USDT. Sports bettors can claim a first deposit bonus of 100% up to 200 EUR. Our Roostino bonus terms require that deposit casino bonuses carry a wagering requirement of x35 of the deposit plus bonus, with a maximum withdrawal of x10 of the bonus received. No-deposit bonuses carry a wagering requirement of x40, with a maximum withdrawal of x5 of the bonus.

We require casino wagering to be completed within 10 days and sports wagering within 30 days. Your real money balance is wagered first, followed by your bonus balance. If you request a withdrawal before wagering is complete, we will void your bonus balance and any winnings derived from it. We set a maximum individual bet of 100 EUR (or equivalent) before wagering is met, and different games contribute differently towards wagering requirements, with slots contributing 100% and table games contributing 0%.

Our ongoing promotions include weekend and weekly reload bonuses, cashback offers, and sports-specific promotions such as Bore Draw, Early Payout and Accumulator Boost. Sports free bets must be used in full on a single or multiple bet and expire after 3 days, with winnings carrying a wagering requirement of x3 at odds of 1.5 or greater.

Loyalty Program and VIP Levels

We at Roostino reward player activity through our gamification system, built around Coins, Weekly Challenges and One-Time Challenges, open to all registered users. You earn coins through wagering, deposits, tournament finishes and level-up rewards, which can then be exchanged in our Shop for bonuses, bonus spins or free bets.

Our VIP program consists of five levels, calculated from your activity over the 90 calendar days before a withdrawal request. Your level determines your per-transaction, daily and monthly withdrawal limits, as well as the speed at which we process your withdrawal. If you have not placed any bets for a month, we will automatically drop your account to the lowest VIP level.

Our Games and Providers

Our Roostino platform features over 9,500 slots and more than 12,600 games in total, sourced from providers including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming and many others. Our live casino section includes Live Cards, Live Roulette, Live Dice and Live Game Shows, powered by Evolution, Pragmatic Play Live, Ezugi and other providers. We also offer a sportsbook covering more than 50,000 events a year across football, tennis, basketball and other sports.

We cannot offer certain games, such as jackpot slots, Slingo and bingo, in conjunction with bonus funds. Separate excluded and prohibited game lists apply to our promotions, and we encourage you to review them before opting into any bonus offer.

Account Closure and Self-Exclusion

You may close your account at Roostino at any time, provided your balance is zero and you have no pending withdrawals; otherwise, we will void any remaining funds. If you wish to arrange self-exclusion, please contact our support team by e-mail and we will assist you accordingly.

Contacting Us

Our support team is available 24/7 through live chat and e-mail, in multiple languages matching our site versions. If you have a complaint, please write to [email protected] with your account username, registered name, the dates concerned and a detailed summary. Our Complaints Resolution Committee will respond within 10 days. For general enquiries, you can reach us at [email protected], and our Help Centre is also available in the footer of our site.

By using Roostino, you confirm that you have read, understood and agreed to these terms and conditions in full. We may update these terms from time to time, and continued use of our services constitutes your acceptance of any changes we make.