Roostino Privacy Policy

At Roostino, we are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Roostino Casino privacy policy explains what information we collect, why we collect it, how we use it and what rights you have over your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate Roostino casino online safely and in line with our legal obligations. This includes information you give us directly and information generated through your use of our platform.

• We collect registration details such as your name, date of birth, address, phone number, e-mail address and account currency
• We collect identity verification documents, including certified ID, proof of residence, proof of ownership of payment methods and transaction history, which we may request as part of KYC checks
• We record your gaming activity, including deposits, withdrawals, bets placed and wagering progress on bonuses
• We store payment details relevant to the deposit and withdrawal methods you use, such as card, bank transfer, MiFinity or cryptocurrency wallet information
• We log technical data, including your IP address, device type, browser and language preference
• We keep records of communications with our support and complaints teams

How We Use Your Information

Here at Roostino, we use the data we collect to provide, secure and improve our services. Our Roostino platform relies on this information to verify your identity, process transactions and prevent misuse of our systems.

• We use your data to open and manage your account, which must be registered in your own correct name
• We use your information to process deposits and withdrawals and to apply the correct minimum and maximum limits for your chosen method
• We use verification data, including ID checks and, where necessary, verification calls or face verification, to confirm your identity before releasing withdrawals
• We use your activity data to calculate your VIP level based on your deposits, withdrawals and bonuses over the preceding 90 calendar days
• We use your contact details to send service messages, promotional offers and updates about our Roostino welcome bonus and other promotions, where you have not opted out
• We use technical data to detect fraud, enforce the one-account-per-person rule and apply any restrictions tied to your country or jurisdiction

Legal Basis for Processing

We process your personal data on the basis of performing our contract with you, complying with our legal and regulatory obligations, and pursuing our legitimate interests in running a secure platform. Where required, we rely on your consent, for example for certain marketing communications, which you may withdraw at any time.

Sharing of Information

We do not sell your personal data. Our Roostino casino may share information with trusted third parties strictly where necessary to run our services.

• We share data with payment providers to process deposits and withdrawals across the currencies and methods we support, including EUR, USD and supported cryptocurrencies
• We share information with identity verification providers to complete KYC checks
• We share data with regulators, law enforcement or dispute resolution bodies, including external services such as AskGamblers, where a complaint is escalated
• We share information with our game and live casino providers only to the extent required to deliver gameplay and enforce country-based restrictions
• We share data with professional advisers where needed for legal, accounting or audit purposes

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, tax and regulatory obligations. Verification documents submitted for a withdrawal request are retained in line with these obligations, and we may request updated documents within 30 days of a request, which we typically check within 10 days.

Security of Your Data

We at Roostino apply technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Customer funds are held separately from company funds in dedicated client accounts, and our systems restrict access to personal data to staff who need it to perform their duties, including our financial and complaints departments.

Your Rights

Our Roostino Casino respects your right to control your personal data. Depending on your location, you may have the following rights.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You may request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time by contacting us

To exercise any of these rights, you can contact us at [email protected]. If you wish to close your account, we require a zero balance and no pending withdrawals; any remaining funds will otherwise be voided, and self-exclusion requests are handled by e-mail to our support team.

Cookies and Tracking

We use cookies and similar technologies on our website to keep you signed in, remember your preferences and understand how our Roostino casino online platform is used. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

International Transfers

As Roostino casino serves an international audience across many localised versions of our site, your data may be transferred to and processed in countries outside your own. Where this occurs, we take steps to ensure an appropriate level of protection is maintained, consistent with the standards described in this policy.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of jurisdictions where our services are restricted. If you are located in a restricted country, you should not attempt to register or provide personal data through our site, and any account created in breach of this policy may be closed.

Children's Privacy

Our services are intended only for individuals aged 18 and over. We do not knowingly collect personal data from minors, and accounts found to belong to underage individuals will be closed immediately.

Complaints About Data Handling

If you believe we have not handled your personal data appropriately, you can write to us at [email protected] with your account username, registered name, relevant dates and a detailed summary of your concern. Our Complaints Resolution Committee will respond within 10 days. If you remain unsatisfied, you may escalate your concern to an applicable external body.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Roostino Casino after changes are posted means you accept the updated terms.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact our support team at [email protected], available 24/7 through live chat and e-mail, or write to us regarding complaints at [email protected].