Roostino Responsible Gaming

Our Commitment to Safer Play

We at Roostino believe that responsible gaming is a shared responsibility between our platform and our players. Our team designs every promotion, every game category and every account feature with player wellbeing in mind. Whether you enjoy our slots, our live tables or our sportsbook, we want you to always feel in control of your time and your budget. Roostino Casino is built for adults who gamble for fun, not for those chasing losses or trying to solve financial problems through betting.

We require every player to register under their own correct legal name, and we allow only one account per person, household, address, phone number, email address and IP address. This policy at Roostino Casino helps us keep a clear, accurate picture of each player's activity so that our responsible gaming tools work as intended. You must be at least 18 years old to open an account with us, and we verify this through our know-your-customer process before any withdrawal is approved.

Age Verification

Protecting minors from gambling is one of our top priorities. Before we release any withdrawal, our Roostino team requests certified identification, proof of residence and proof of ownership of the payment methods used. We may also ask for a verification call or face verification in certain cases. If you share a device or household account with someone under 18, we strongly encourage you to use parental control software and to keep your login details private at all times.

Tools to Help You Stay in Control

We at Roostino Casino offer a number of practical tools that let you manage how you play. While our system does not currently display self-service deposit limits in your account dashboard, we reserve the right to set minimum and maximum deposit amounts at our discretion, and our support team can discuss personalised limits with you directly. If you feel you need a temporary or permanent break, our Roostino support staff are ready to help you set that up.

• Deposit limit discussions with our support team
• Time-outs arranged through our live chat or email
• Self-exclusion requests processed by our customer service department
• Account closure with full balance payout before you leave
• Reality checks encouraged through our Weekly Challenges tracking

Self-Exclusion at Roostino

If you decide that a break is the right choice, we make self-exclusion straightforward. Simply email our support team, and we will arrange the exclusion period you request. During this time, your Roostino account will be inaccessible, and we will not send you marketing emails, bonus offers or promotional notifications. We take these requests seriously, and we will not reactivate an excluded account early, even if you later ask us to.

We also understand that some players simply want to close their account rather than exclude themselves for a set period. At Roostino Casino, account closure is available at any time, provided your balance is at zero and you have no withdrawal requests pending. If funds remain in the account when closure is requested, those funds will unfortunately be voided, so we always recommend withdrawing your balance first or discussing the process with our support team.

Spotting the Warning Signs

Gambling should always be a form of entertainment, never a way to earn income or escape stress. We encourage every player at Roostino Casino to regularly check in with themselves and ask whether their gambling habits remain healthy. Some signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you originally planned
• Chasing losses by increasing your bets to win back money
• Borrowing money or using funds meant for bills to gamble
• Feeling anxious, irritable or guilty about your gambling activity
• Lying to family or friends about how much you play
• Neglecting work, relationships or responsibilities because of gambling

If any of these resonate with you, we urge you to reach out to our team or to one of the independent support organisations listed below. We at Roostino would rather you take a break and come back refreshed than feel pressured to keep playing.

Our Bonus and Wagering Transparency

Part of responsible gaming is making sure our promotional terms are clear so players always know what they are agreeing to. Every bonus offered by Roostino Casino, including our Casino Welcome Bonus, Crypto Welcome Bonus and ongoing reload offers, comes with published wagering requirements, maximum bet limits during wagering, and defined time windows for completion. We list game contribution percentages for every Roostino bonus so you can calculate exactly how much play is required before any withdrawal. We never want a player to feel misled about how a promotion works, and our terms are available in full before you opt in.

We also cap maximum individual bets during active wagering periods, which helps prevent large, impulsive wagers from draining a bonus balance too quickly. These limits vary by currency, and our support team can explain them if you have any questions about how they apply to your account.

Independent Help Organisations

While our Roostino team is always available to discuss your account, we also recommend speaking with independent, specialist organisations that focus exclusively on gambling-related support. These services are free, confidential and not affiliated with our casino, which means they can offer an outside perspective.

We also signpost external dispute resolution through AskGamblers, should you ever need an independent party to review a complaint related to your Roostino Casino account.

How We Support Financial Wellbeing

Roostino holds customer funds separately from company operating funds in dedicated client accounts, which helps protect your balance in the event of financial difficulty on our end. We also require deposits to come from an account, card or payment system registered in your own name, which reduces the risk of someone gambling with funds that are not theirs. Our minimum deposit starts at 20 EUR across most methods, and we encourage players to treat each deposit as a fixed entertainment budget rather than an open-ended spending allowance.

Our withdrawal process also includes a minimum monthly wagering threshold and a deposit rollover requirement, both of which are explained clearly in our banking terms. We built these policies to keep our promotions fair, but we also want players to understand exactly what is expected before they fund an account.

Talking to Our Support Team

If you ever want to discuss your play, set a personal limit or simply ask a question about our responsible gaming policies, our support team is available around the clock. You can reach us through:

• Live Chat: available 24/7 in multiple languages
• Email: [email protected]
• Complaints: [email protected], reviewed by our Complaints Resolution Committee within 10 days
• Help Centre: accessible from the footer of our website